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Xavi (Spain)
Gianluigi Buffon (Italy)
Iker Casillas (Spain)
Cristiano Ronaldo (Portugal)
Diego (Brazil)
Didier Drogba (Ivory Coast)
Michael Essien (Ghana)
Samuel Eto'o (Cameroon)
Steven Gerrard (England)
Thierry Henry (France)
Zlatan Ibrahimovic (Sweden)
Andres Iniesta (Spain)
Kaka (Brazil)
Frank Lampard (England)
Luis Fabiano (Brazil)
Lionel Messi (Argentina)
Carles Puyol (Spain)
Franck Ribery (France)
Wayne Rooney (England)
John Terry (England)
Fernando Torres (Spain)
David Villa (Spain)
Xavi (Spain)
My internet has been down for the last 3 or so weeks.
I can't connect at all. Maybe for 30 minutes every 2,3 days, but that's all.
Here's what happened.
My broadband service provider is Maxis.
My bill has amounted to nearly RM120 the last month, with additional RM10 for 'Extra charges'. I don't even know what that is until now.
After so much difficulty connecting to the internet, my sis called Maxis Customer Service.
The first couple of times, she was put on hold, then the line was cut! I don't know about you guys, but customer service should not be like that. Who the hell will put a customer, I repeat, A PAYING CUSTOMER, on hold just to be cut the next minute.
A few days after that, my sister called Maxis again. Fortunately, we managed to get through. And this is what the customer service officer told her:
'The maximum speed allowed for my account is 3Mps. However, I have exceeded the speed provided, in which I have used up to 3.4Mps. Therefore, my line was put on hold and suspended temporarily until further notice'
My first reaction - WHAT THE FUCK?
How can we limit our usage? It's supposed to be unlimited broadband (or that is what the advertisement and the diligent and articulate salesperson told me). How on earth can I know what kind of speed I'm on? Just for your information, Maxis broadband is not that stable at all. There are good times, and bad times. Before this, there are even the clauses and regulations where we can't download anything before 12am. The window for downloading is only opened between 12am till around 6 or 7am. At first, that's ok with me. Soon after, that regulations were terminated. Even better. The bill is getting pricier. Maybe Maxis is upgrading its services.
But this? I can't think of any logical point behind that explanation. It's not like I'm using a server-like computer. How can I exceed that limit? Is there really a limit? How can I monitor my usage? And do my internet connection really goes up to 3Mps?
My advice to Maxis is, if you want to bluff or sell some shit, make sure it's logical. Or at least there is some strong points to strengthen your claim. Customers are not always stupid. We are paying for your service. As far as I'm concerned, we are one of your stakeholders. If we stop using your service, your company will be ran to the ground.
So stop all the nonsense, and do try to give some kind of satisfaction to us
I can't connect at all. Maybe for 30 minutes every 2,3 days, but that's all.
Here's what happened.
My broadband service provider is Maxis.
My bill has amounted to nearly RM120 the last month, with additional RM10 for 'Extra charges'. I don't even know what that is until now.
After so much difficulty connecting to the internet, my sis called Maxis Customer Service.
The first couple of times, she was put on hold, then the line was cut! I don't know about you guys, but customer service should not be like that. Who the hell will put a customer, I repeat, A PAYING CUSTOMER, on hold just to be cut the next minute.
A few days after that, my sister called Maxis again. Fortunately, we managed to get through. And this is what the customer service officer told her:
'The maximum speed allowed for my account is 3Mps. However, I have exceeded the speed provided, in which I have used up to 3.4Mps. Therefore, my line was put on hold and suspended temporarily until further notice'
My first reaction - WHAT THE FUCK?
How can we limit our usage? It's supposed to be unlimited broadband (or that is what the advertisement and the diligent and articulate salesperson told me). How on earth can I know what kind of speed I'm on? Just for your information, Maxis broadband is not that stable at all. There are good times, and bad times. Before this, there are even the clauses and regulations where we can't download anything before 12am. The window for downloading is only opened between 12am till around 6 or 7am. At first, that's ok with me. Soon after, that regulations were terminated. Even better. The bill is getting pricier. Maybe Maxis is upgrading its services.
But this? I can't think of any logical point behind that explanation. It's not like I'm using a server-like computer. How can I exceed that limit? Is there really a limit? How can I monitor my usage? And do my internet connection really goes up to 3Mps?
My advice to Maxis is, if you want to bluff or sell some shit, make sure it's logical. Or at least there is some strong points to strengthen your claim. Customers are not always stupid. We are paying for your service. As far as I'm concerned, we are one of your stakeholders. If we stop using your service, your company will be ran to the ground.
So stop all the nonsense, and do try to give some kind of satisfaction to us
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